FAQ

Frequently Asked Questions

Quick answers about credits, billing, refunds, account access, and commercial use.

Do I need an account to generate images?

Some product flows can be explored without payment, but generation and credit tracking require a signed-in account.

How do credits work?

Credits are deducted when a generation task is successfully created. Your remaining balance is shown inside the product after login.

Where can I manage billing questions?

Use the Contact page and include the email used during checkout. Support will help with payment failures, refunds, and billing questions.

Can I request a refund?

Refund requests are handled according to the published Refund Policy. Please review the policy before purchasing credits or subscriptions.

Is ChatGPT Images 2.0 affiliated with OpenAI?

No. chatgptimages2.io is an independent platform and is not affiliated with OpenAI or its products.

How do I contact support?

Email support@chatgptimages2.io and include enough detail for us to reproduce the issue quickly.